Last updated September 5, 2026
Exchange and refund policy
This policy explains exchanges and refunds for Samt digital services after payment and related credit status are verified.
Nature of the digital service
Samt sells digital credits used to create resumes within the platform and does not sell physical goods. Credits are added to the user's account after payment confirmation. Successful resume creation constitutes delivery of the service associated with the used credit.
Duplicate or incorrect payments
If the same order is charged more than once, or a confirmed payment did not add its credits, contact us so we can review and reconcile the transaction.
Unused credits
You may request a refund review for purchased, unused credits within the applicable statutory period. Approval depends on payment status and the credits not having been used.
Used credits
A credit is generally non-refundable after the related resume is successfully created, unless a material technical fault prevented delivery and could not be corrected.
Exchanges
Because the product is a standardized digital credit rather than a physical item, it cannot be exchanged for another product. If you purchased the wrong package and have not used its credits, you may submit a refund review request. Technical faults are handled by correcting the service or restoring the credit to your account, as appropriate.
How to request
Send your request to the support email published on the contact page, using the email associated with your account and including the purchase reference and reason. Never send card details. We will provide the review outcome and refund method if approved.